Last updated: October 26, 2026
This Privacy Policy explains what information TurnKey Floorings ("TurnKey Floorings," "we," "us," or "our") collects through www.turnkeyfloorings.com (the "Site"), how we use it, who else handles it, and the choices you have. It covers this Site only, not other websites we link to. Our Terms and Conditions also apply to your use of the Site.
Information you give us
Our estimate and contact forms ask for:
- Your name, email address, and phone number
- The property address: street, city, state, and ZIP code
- The flooring service you are interested in
- Your message about the project
- Photos or videos of the space, which are optional
- Your consent choices for text messages and for phone calls
We ask for the address because the price of a flooring job depends on the property, and photos help us prepare a more accurate estimate. If you use the chat window or call us, we receive what you choose to tell us there.
Information collected automatically
Like most websites, the Site records basic technical information when you visit: the pages you open, the site or search that sent you, your approximate location based on your IP address, your browser and device type, and the date and time. This comes from cookies, similar technologies, and standard server logs.
How we use your information
- To reply to your request and prepare your estimate
- To schedule, carry out, and follow up on work you book
- To send the text messages and calls you agreed to
- To understand how the Site is used so we can improve it
- To keep the Site secure and block spam and abuse
- To meet legal and record-keeping obligations
We do not sell your personal information.
Text messages and calls
The forms ask for your consent to text messages and to calls separately, and you can request an estimate without agreeing to either. If you opt in to text messages, you may receive up to 5 messages per month, including service notifications, alerts, and occasional marketing messages. Reply STOP to any message to opt out, or HELP for help. Message and data rates may apply.
If you consent to calls, that consent covers calls to the number you provide, including automated calls that may use AI-generated voice technology. You can withdraw it at any time by telling us on a call or by calling the number below.
Mobile information and text message opt-in consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. We share it only with the service providers that deliver our messages for us.
Services that handle information for us
We use outside services to run parts of the Site. Each has its own privacy policy.
- LeadConnector (GoHighLevel) hosts our forms, chat window, and text messaging. Anything you submit through a form or the chat goes to that system so we can respond. The forms use Cloudflare Turnstile to check that a submission comes from a person, not a bot.
- Google Analytics and Google Tag Manager tell us how many people visit, which pages they read, and how they found us. You can opt out with the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.
- Microsoft Clarity records how visitors move through pages, such as clicks and scrolling, so we can see where the Site is hard to use. Microsoft's privacy statement is at privacy.microsoft.com.
- Google Fonts supplies the typefaces used on the Site and in the form and chat tools.
- Our web host stores the Site and its server logs.
Cookies and your choices
Cookies are small files a website stores in your browser. The Site and the services above use them to keep the Site working, measure traffic, and understand how pages are used. You can block or delete cookies in your browser settings; some parts of the Site, such as the forms, may not work properly without them.
How we share information
We share information only with the service providers listed above, so they can perform services for us; when the law requires it, such as in response to a subpoena or court order; to protect the rights, property, or safety of TurnKey Floorings, our customers, or others; or as part of a sale or transfer of our business, in which case this policy continues to apply to the information transferred.
How long we keep information
We keep estimate requests and project records for as long as we need them to serve you, follow up on work, and meet legal, tax, and record-keeping obligations. We delete or anonymize information we no longer need.
Security
We take reasonable steps to protect the information you send us, and the Site uses an encrypted (HTTPS) connection. No website or online service is completely secure, so we cannot promise that information will never be accessed without permission.
Your choices
You can ask us to tell you what personal information we hold about you, correct it, or delete it, subject to any records we must keep by law. You can stop text messages at any time by replying STOP. To make a request, call us or use our contact page.
Children
The Site is meant for adults arranging flooring work. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when the latest changes took effect.
Contact us
If you have questions about this policy or your information, call TurnKey Floorings at (504) 666-3393 or send a message through our contact page.