Last updated: October 26, 2026
These Terms and Conditions ("Terms") govern your use of www.turnkeyfloorings.com (the "Site") and the messages, calls, and estimates you request through it. The Site is operated by TurnKey Floorings ("TurnKey Floorings," "we," "us," or "our"). By using the Site, submitting a form, or contacting us through it, you agree to these Terms. If you do not agree, please do not use the Site.
About TurnKey Floorings
TurnKey Floorings installs, refinishes, and repairs floors for homes and businesses in New Orleans and the surrounding area. The Site is an informational website: it does not sell products online, take payments, or host user accounts.
Estimates and quotes
We provide free estimates. An estimate is our good-faith assessment based on the information available at the time, such as the size of the space, the condition of the subfloor, and the flooring you choose. It is not a binding offer or a final contract. Price, scope, and timing can change after an on-site visit or once project details are confirmed. A project becomes binding only when you and TurnKey Floorings both agree to it in writing.
Project agreements and payment
We do not accept payment through the Site. The scope of work, materials, schedule, price, and payment terms for any project are set out in a separate written agreement made directly with our team before work begins. If these Terms and your written agreement differ, your written agreement controls.
Warranties and floor care
Any warranty that applies to your project, including the flooring manufacturer's product warranty, is confirmed in writing in your estimate or project agreement. Manufacturer warranties carry their own conditions, such as installation and moisture requirements and exclusions for flood damage, so please read the warranty for the product you choose.
How a new floor wears depends on humidity, moisture from the slab or crawl space, foot traffic, and the cleaning and care it gets after installation, so please follow the care instructions provided for your project.
Forms, calls, and text messages
When you submit a form, call us, or send us a message, you agree that we may contact you about your request by phone, email, or text message. Information you send through our forms, including any photos or videos you upload, is used to respond to your request and to prepare your estimate.
If you opt in to text messages, you agree to receive automated text messages from TurnKey Floorings, including appointment and service notifications, alerts, and occasional marketing messages. You may receive up to 5 messages per month. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Your mobile carrier is not responsible for delayed or undelivered messages.
If you consent on a form to receive calls, including automated calls that may use AI-generated voice technology, we may call the phone number you provide about your request. Consent to texts or calls is not required to receive a quote or service, and you can withdraw it at any time by replying STOP, telling us on a call, or contacting us at the number below.
We do not sell or share your phone number or text message opt-in with third parties for their own marketing. Our Privacy Policy explains how we handle the information you provide.
Acceptable use
You agree to use the Site for lawful purposes only. You may not submit false information through our forms, attempt to disrupt the Site, attempt to gain unauthorized access to any part of it or its systems, or use the Site in a way that could harm TurnKey Floorings or other visitors.
Content and intellectual property
The text, images, graphics, logos, and the TurnKey Floorings name on the Site are owned by or licensed to TurnKey Floorings. You may view and share pages for personal, non-commercial purposes, but you may not copy, republish, or reuse the content without our prior written permission.
Our guides and articles about flooring materials, installation, and floor care are general information. Every home and subfloor is different, so they are not a substitute for an on-site assessment of your property.
Third-party services and links
The Site uses third-party services to work and to understand how it is used, including form, chat, and messaging tools (LeadConnector) and analytics (Google Analytics and Microsoft Clarity). These services may set cookies or collect information under their own terms and privacy policies. The Site may also link to websites we do not control. We are not responsible for the content or practices of third-party sites and services.
Disclaimer
The Site and its content are provided "as is" and "as available" for general information. We work to keep the information accurate and current, but we do not promise that it is complete, error-free, or always available.
Limitation of liability
To the fullest extent permitted by law, TurnKey Floorings is not liable for any indirect, incidental, special, or consequential damages arising from your use of, or inability to use, the Site. Our responsibilities for any project are governed by the written agreement for that project.
Governing law
These Terms are governed by the laws of the State of Louisiana, without regard to its conflict of law rules. Any dispute relating to the Site or these Terms will be handled in the state or federal courts located in Louisiana.
Changes to these Terms
We may update these Terms from time to time. The "Last updated" date at the top of this page shows when the latest changes took effect. If you keep using the Site after a change, you accept the updated Terms.
Contact us
If you have questions about these Terms, call TurnKey Floorings at (504) 666-3393 or send a message through our contact page.